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Computer Kit Complete Troubleshooting

If you are having trouble turning on your Computer Kit Complete, you've come to the right place! This article will walk you through a few quick things to check, and hopefully we will get your kit up and running in no time.

 

The first thing to check is to make sure your power cables are plugged in properly. Make sure that the kit is plugged into the wall, and that the battery has blinking lights to indicate its charging (or make sure all four lights are turned on).

Next up let's take a look at the red cables that carry electricity from the battery to the brain. There are two slots where this little USB plug can fit...but only one of them works! So let's make sure you've got it connected to the right one! You want to connect it to the red piece connected to the Pi, that we like to call the power hat because it sits on the Pi like a hat! Make sure it's not connected directly to the Raspberry Pi.

 

The next thing we'll double check is the kit's red power button. Make sure it makes a good, healthy clicking sound when you press it! If you're finding it stuck, then try removing the red power hat circuit and giving the button a good firm twist. If you still can't get it to work, drop us a line at help@kano.me and we'll get you taken care of!

 

Once these things are confirmed, hold down the button for three seconds. A bright red light should start shining on the Raspberry Pi. That means billions of electrons have started flowing from the battery to the kit's brain.


Then...after just a moment...a green light should start blinking. If this light doesn't blink, or if the screen says "No Signal" then that suggests that the computer's brain might be having trouble talking to the memory card. The good news is that this is quite easy to fix...just follow this guide and you can have a fresh copy of Kano OS installed in just a few minutes.

If you're still having trouble, please don't hesitate to reach out to help@kano.me and our team of experts will be there to help.

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