Video Display Issues
Problem: When I am about to view a video inside the programs, I experience on screen problems. Sometimes characters appear in unusual places. There are even times when the program freezes.
Recommendation: Update to the video driver. Even a brand new computer may need a video driver update from the video device’s manufactures website. To find the manufacturer of your device:
For your video card, you will need to find the Manufacturer and the model of the device.
· Right-click on the desktop and select Properties.
· Click the Settings tab.
· Click the Advanced button.
· Click the tab with the manufactures information.
Please also note the graphics driver version string, such as "6.13.01.3004", will be listed below the graphics controller.
Once you have all of the information about the graphics device please search the manufacturer's website for the most recent driver for your operating system.