Knowledge Adventure JumpStart products do not work on Vista (or higher)

Problem: My JumpStart products do not work on Vista (or higher)

Recommendation: JumpStart Advanced and some older titles will need user rights defined on the location you installed the programs to. To fix this please download and run ‘JumpStartVistaFix.exe’. This patch will set the rights for all users to the ‘Program Files\JumpStart’ folder on your hard drive. You must have installed the programs to the default target location during installation for this to work.

  1. Click on the link for the ‘JumpStartVistaFix.exe’ and when prompted choose to save it to you hard drive. Save it to a location where you will be able to find it easily once it has downloaded.
  2. Double click the ‘JumpStartVistaFix.exe’ file to open it. When prompted say ‘Yes’ to proceed.
  3. The patch could take quite a few mintues depending on how many titles you have installed – please be patient.
  4. You should be able to run and save user records after running this patch – if not please contact Technical Support for further assistance.
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