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Knowledge Adventure JumpStart Reading With Karaoke Problems

JumpStart Reading with Karaoke:
Note: Note: JS Reading with Karaoke has high system requirements. You need to make sure your system satisfies the requirements displayed on the outside of the box. If you do not have all of these you will not be able to use this program. You must be running on Windows 2000 or XP only. There is no support for 98/ME for this product. Refer to the section on how to check your system configuration for complete information on how to find out your system setup, version of DirectX and other system info referred to below.

Problem: Sound is distorted or there is no sound.

Solution: Update the Sound Card drivers to make sure they are current.
• Confirm you have the latest sound drivers for your sound card. You will need to download these from the card’s maker or request they be sent to you from the vendor. Knowledge Adventure’s Tech Support cannot provide these to you.

Solution: Confirm you have installed DirectX 9 and install it if you do not.

Problem: Video is distorted or there is no display.

Solution: Update the Video Card drivers to make sure they are current.
Confirm you have the latest video drivers for your video card. You will need to download these from the card’s maker or request they be sent to you from the vendor. Knowledge Adventure’s Tech Support cannot provide these to you.

Solution:
• Confirm you have installed DirectX 9 and install it if you do not. You can find the DirectX install on the CD in the Support\DirectX folder.
• Confirm you have a 3D graphics Video Card.

Problem: The microphone isn’t working

Solution:
• Make sure your microphone is plugged into the appropriate socket on the sound card on the back of the computer. It is easy to get the sockets confused so refer to your user manual for further information. Several manufacturers identify each port by symbols on the back of the sound card. Look for a microphone symbol atop the microphone port.

Solution:
• Make sure your microphone volume is not set to mute on your volume control settings. Volume Control Settingscanbe accessedby clicking Start-->Settings-->ControlPanel-->Sounds& Multimedia-->Audio-->SoundRecording-->Volume or by clicking the speaker symbol on the Taskbar near your clock. Once you see this dialog box, you may need to select ‘Options \ Advanced Controls’ to see all of the settings. If your microphone mute box is checked, uncheck it and try again.

Solution:
• If the solutions above do not work also try all the solutions listed in the Sound section regarding downloading the latest drivers for your sound card.

Problem: Video is distorted or there is no display.

Solution:
• To make sure you get the latest version of Media Player you should go to your Start menu and select ‘Windows Update’. Follow the instructions and select Media Player to install if you are told there is an update for it.
• Try reinstallling MediaPlayer 9 or higher. You can find the MediaPlayer 9 install on the CD in the Support\folder – the file name is “MPSetup.exe”.

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